Terms and Conditions – Juan 364 Online Casino Philippines

Welcome to Juan 364. These Terms and Conditions ("Terms") form a binding legal agreement between you (the "Player" or "Member") and Juan 364 ("we", "us", "the Platform") governing your use of the website located at juan364.click and all associated services, games, and features offered through the platform.

By clicking "Register", creating an account, making a deposit, or using any part of the Juan 364 platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to these Terms, you must not use the Juan 364 platform.

These Terms apply alongside the Juan 364 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the full agreement between you and Juan 364. Where there is a conflict between these Terms and any promotional terms, the specific promotional terms apply to that promotion only.

To be eligible to register and play at Juan 364, you must meet all of the following requirements at all times:

• You are at least 18 years of age. Juan 364 does not accept players under the legal gambling age in the Philippines.
• You are not accessing the platform from a jurisdiction where online gambling is prohibited by local law.
• You are acting on your own behalf and not on behalf of a third party.
• You have not been self-excluded from Juan 364 or any other gambling platform in connection with a problem gambling restriction still in effect.
• You are not a current employee, contractor, or immediate family member of a Juan 364 employee, in connection with bets that could create a conflict of interest.

Juan 364 reserves the right to request proof of age, identity, and address at any time. Accounts that cannot be verified will have withdrawals suspended and may be closed pending investigation. If it is determined that a minor has accessed the platform, the account will be closed immediately, all deposits returned where traceable, and any associated winnings forfeited.

Each player may hold one Juan 364 account only. Registering multiple accounts — whether using the same or different personal information — is a violation of these Terms and will result in the closure of all associated accounts and forfeiture of any balances held within them.

You must provide accurate, complete, and up-to-date information during registration at Juan 364. This includes your full legal name, date of birth, mobile number, and any other details requested. Using false, incomplete, or borrowed identity information to register is prohibited.

You are responsible for keeping your Juan 364 login credentials confidential. Do not share your username, password, or OTP with anyone. Juan 364 will never ask for your full password via chat, email, or phone. If you believe your account has been compromised, contact Juan 364 support immediately via the in-platform chat.

• Use a strong, unique password not used on other sites.
• Never share your account access with other people — each player must use their own account.
• Log out of your Juan 364 account after each session, especially on shared devices.
• Report any unauthorised activity on your account to support as soon as you notice it.

Juan 364 may request identity verification documents at any time, particularly before processing withdrawals above a certain threshold or when unusual activity is detected. Documents requested typically include a government-issued ID (PhilSys, passport, driver's licence, or UMID), proof of address, and proof of payment method ownership. Failure to provide requested documents within the given timeframe may result in temporary withdrawal suspension.

Juan 364 accepts deposits in Philippine Peso (PHP) only. All transactions on the platform are conducted in PHP with no currency conversion fees. Supported deposit methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa/Mastercard bank cards.

The minimum deposit amount at Juan 364 is ₱50. There is no platform fee on standard deposits. Any fees charged by your payment provider (e.g., bank transfer fees) are the responsibility of the player.

You may only deposit funds from payment accounts registered in your own name. Juan 364 does not accept deposits from accounts belonging to third parties. If a deposit is traced to a third-party source, it will be returned and the account placed under review pending further investigation.

• All deposits must come from legitimate, lawfully obtained funds.
• Deposits made for the purpose of money laundering or other illegal activity will be reported to relevant authorities in accordance with Philippine law.
• Juan 364 reserves the right to decline any deposit at its discretion without being required to state a reason.
• Chargebacks or payment reversals initiated by the player without prior engagement with Juan 364 support may result in account suspension.

Withdrawals from your Juan 364 wallet are processed to your registered Philippine payment method. The minimum withdrawal amount is ₱100. Standard GCash and Maya withdrawals are typically completed within 30 minutes during normal operating hours. Bank transfer withdrawals may take up to 24 hours depending on the receiving bank.

Withdrawal requests at Juan 364 will only be processed to a payment account in the same name as the registered Juan 364 account. Mismatches between account names and payment account names will delay processing pending verification. This policy exists to protect players from unauthorised withdrawals.

• Bonus funds are subject to their respective wagering requirements before withdrawal is permitted.
• Juan 364 does not charge platform fees on standard GCash withdrawals. Fees may apply for certain bank transfer types.
• Withdrawal limits per transaction and per day are displayed in the withdrawal section of your account panel.
• Juan 364 reserves the right to perform additional verification before processing large or unusual withdrawal requests.
• In cases of suspected fraud or AML concerns, withdrawal processing may be suspended pending investigation. Players are notified by email or in-platform message.

Juan 364 offers various promotional bonuses to registered players, including welcome bonuses, reload bonuses, cashback offers, and special event promotions. Each promotion carries its own specific terms, which are published on the Juan 364 Promotions page and take precedence over these general Terms for that specific offer.

• All bonuses are subject to wagering requirements that must be fulfilled before the bonus or bonus-derived winnings can be withdrawn.
• Wagering requirements, minimum deposit amounts, eligible games, and expiry periods are stated on the individual promotion page at Juan 364.
• Only one welcome bonus may be claimed per player, per household, and per device.
• Juan 364 reserves the right to cancel any bonus and associated winnings if it determines that the bonus was obtained through misleading information, duplicate accounts, or any form of abuse.
• Bonuses cannot be transferred between accounts or converted to cash before the applicable wagering requirements are met.

Juan 364 actively monitors for bonus abuse, including the creation of multiple accounts to claim bonuses more than once, coordinated betting patterns designed to clear wagering requirements with minimal risk, and exploitation of technical errors or game malfunctions to achieve bonus conditions. Accounts found to be abusing bonuses will have the bonus cancelled, associated winnings voided, and may face permanent suspension.

All games on Juan 364 — slots, roulette, poker, color game, and live dealer tables — are operated using certified random number generator (RNG) technology that has been independently tested and verified for fairness. Return-to-player (RTP) percentages displayed in the game lobby are the certified figures provided by the respective game developers.

• Using automated software, bots, scripts, or any form of artificial assistance to play games on Juan 364.
• Exploiting software bugs, glitches, or errors in the game engine to gain an unfair advantage. Players who discover a bug or error are expected to report it to Juan 364 support rather than exploit it.
• Colluding with other players in poker or any other multiplayer game format to gain an unfair advantage at the expense of other players.
• Engaging in any fraudulent activity including use of stolen credit cards or compromised payment accounts.
• Attempting to reverse-engineer, copy, or disrupt the operation of any Juan 364 software or game.

In the event of a technical malfunction affecting a game round at Juan 364 — including disconnection during a live dealer game — the following applies: if the game outcome cannot be determined, the bet is voided and the stake returned. If a valid game outcome was recorded before the malfunction, that outcome stands. Juan 364 records all game sessions and can reconstruct results from server logs in disputed cases.

Juan 364's E-Sabong service streams real cockfighting matches from licensed and accredited cockpits operating under applicable Philippine regulations. The following rules apply specifically to Sabong betting at Juan 364.

• Bets on Meron, Wala, or Draw must be placed before the betting window closes, which occurs approximately 30 seconds before the roosters are released.
• Bets cannot be cancelled or modified once the betting window has closed for a given fight.
• If a fight is cancelled before it begins, all bets are voided and stakes returned in full to player wallets at Juan 364.
• If a fight in progress is declared a no-contest or technical draw, standard Meron and Wala bets are returned. Draw bets are evaluated based on the specific ruling.
• Fight results as declared by the arena official are final and binding. Juan 364 does not accept disputes based on subjective assessments of the fight outcome.
• The minimum Sabong bet at Juan 364 is ₱20. Maximum bet limits vary by fight tier and are displayed in the bet panel for each fight.

Parlay (Escalera) and combination (Pares) bets at Juan 364 require all component fight predictions to be correct to win. A single incorrect prediction voids the entire parlay payout — the stake is lost.

Juan 364 is committed to providing a safe and responsible gaming environment for all Filipino players. We recognise that a small number of players may develop problematic gambling habits, and we have built robust tools to help players manage their activity on Juan 364.

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your Juan 364 account. Limits take effect immediately when reduced and require a 48-hour cooling period when increased.
• Session time reminders: Configure alerts to notify you after 30, 60, or 90 minutes of continuous play at Juan 364.
• Cool-off periods: Temporarily suspend your Juan 364 account for 24 hours, 72 hours, 7 days, or 6 weeks. The suspension activates immediately.
• Self-exclusion: Permanently exclude yourself from Juan 364. Self-exclusion is irreversible for the specified period (minimum 6 months, up to permanent). It activates instantly with no waiting period.

These tools are accessible from the main account settings panel on Juan 364. If you have difficulty finding them or need assistance applying a restriction, contact our support team via the in-platform chat — they will apply the restriction for you immediately without any prompting or persuasion to reconsider.

Juan 364 collects and processes personal data in accordance with the Philippine Data Privacy Act (Republic Act No. 10173) and its Implementing Rules and Regulations. The full details of how Juan 364 collects, uses, stores, and protects your personal data are set out in the Juan 364 Privacy Policy, which forms part of these Terms.

• Your personal data is used for account management, identity verification, transaction processing, and compliance purposes at Juan 364.
• Juan 364 does not sell your personal data to third parties for marketing purposes.
• Transaction records, bet histories, and account activity logs are retained for a minimum of 90 days for dispute resolution and regulatory compliance.
• You have the right to request access to, correction of, or deletion of your personal data held by Juan 364, subject to legal retention requirements.

All data transmitted between your device and Juan 364 servers is protected by 256-bit SSL encryption. Payment information is processed through certified payment gateways — Juan 364 does not store raw card numbers on its servers.

Juan 364 reserves the right to suspend or permanently close any player account, with or without prior notice, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Provision of false, misleading, or unverifiable identity information during registration or verification.
• Discovery that the registered player is under 18 years of age.
• Evidence of fraudulent activity, money laundering, or use of stolen payment credentials.
• Bonus abuse as described in Section 6.
• Use of automated software or exploitation of game malfunctions as described in Section 7.
• Behaviour that is threatening, abusive, or harassing toward Juan 364 support staff or other players.
• Regulatory or legal requirements that compel account closure.

Where an account is closed due to a player's breach of these Terms, any outstanding balance in the account may be forfeited depending on the nature of the breach. In cases where closure is for compliance or regulatory reasons unrelated to player misconduct, legitimate balances will be returned to the player's verified payment method.

Players may also close their own Juan 364 account voluntarily at any time by contacting support. Voluntary closure requests are processed within 48 hours, with any valid outstanding balance returned to the player's verified payment method before closure is completed.

Juan 364 provides its platform and services on an "as available" basis. While we make every effort to maintain continuous and uninterrupted service, we do not guarantee that the platform will be free of errors, interruptions, or technical failures at all times.

• Juan 364 is not liable for any losses arising from technical failures, game malfunctions, or service interruptions beyond what is recoverable through the malfunction policy described in Section 7.
• Juan 364 is not responsible for any losses resulting from the player's own failure to comply with these Terms, including forfeited bonuses or accounts closed for violations.
• Juan 364 is not liable for any indirect, consequential, or incidental losses arising from your use of the platform, to the fullest extent permitted by Philippine law.
• Juan 364's total liability to any player in connection with any single incident is limited to the amount staked in the relevant bet or transaction at Juan 364.

Nothing in these Terms limits Juan 364's liability for matters that cannot be excluded or limited under applicable Philippine law, including liability for fraud or gross negligence by Juan 364.

Juan 364 may update these Terms and Conditions from time to time to reflect changes in platform features, payment methods, regulatory requirements, or operational policies. When material changes are made, Juan 364 will notify registered players via in-platform notification, email, or a notice displayed prominently on the platform.

Continued use of the Juan 364 platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not accept the updated Terms, you should stop using the platform and contact support to close your account. The "Last Updated" date at the top of this page reflects the most recent revision.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any dispute concerning the use of Juan 364 services, shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

Juan 364 operates in compliance with applicable Philippine gaming and data privacy regulations. Players are responsible for ensuring that their use of Juan 364 is lawful under the laws of their own jurisdiction, where such jurisdiction differs from the Philippines.

If you have any questions about these Terms and Conditions, or if you need assistance with your Juan 364 account, our support team is available 24 hours a day, 7 days a week through the in-platform chat.

For responsible gaming concerns, account restrictions, or self-exclusion requests, visit the Responsible Gaming section of Juan 364 or contact support directly. Restriction requests are always actioned immediately.