Privacy Policy – Juan 364 Online Casino Philippines

This Privacy Policy describes how Juan 364 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of individuals ("you", "the Player") who register for and use the Juan 364 online casino platform at juan364.click.

Juan 364 is committed to protecting your privacy and handling your personal data responsibly and transparently. This policy is written to be clear and accessible — not buried in legal language that takes a law degree to understand. If you're a Filipino player using Juan 364, this document tells you exactly what we know about you, why we have it, and what you can do about it.

This Privacy Policy applies to all personal data collected through the Juan 364 website, mobile web experience, in-platform chat, and any communication channels associated with the platform, including email and SMS. By registering a Juan 364 account, you acknowledge that you have read and understood this Privacy Policy.

Juan 364 collects the minimum personal data necessary to provide the platform's services securely and in compliance with Philippine legal requirements. The categories of data we collect include the following:

• Full legal name as it appears on your government-issued ID
• Date of birth (used for age verification — 18+ requirement)
• Mobile number registered in the Philippines
• Email address (if provided)
• Home address (requested during KYC verification)
• Government-issued ID details (PhilSys, passport, driver's licence, UMID)
• Payment account details — GCash number, Maya account, bank account name and number

• IP address and approximate geographic location at login
• Device type, operating system, and browser/app version
• Session timestamps, login history, and session duration
• Games played, bet amounts, game outcomes, and transaction history
• Pages visited within the Juan 364 platform and navigation patterns
• Cookie and session token data (see Section 9)

Juan 364 only collects personal data for specific, legitimate purposes. We do not collect data "just in case" — every data point we hold serves a defined function. Here is why we collect each category:

• Account creation and identity verification: To create your Juan 364 account, verify that you are who you say you are, and confirm that you meet the 18+ age requirement.
• Payment processing: To process your deposits and withdrawals via GCash, Maya, or bank transfer, and to verify that payment accounts are registered in your name.
• Regulatory compliance (AML/KYC): Philippine gaming regulations require Juan 364 to maintain records of player identities and financial transactions for Anti-Money Laundering (AML) compliance purposes.
• Fraud prevention and security: To detect and prevent unauthorised access, fraudulent transactions, duplicate account creation, and other security threats to your Juan 364 account and to the platform.
• Customer support: To assist you when you contact the Juan 364 support team — your account history and transaction records allow support agents to resolve issues quickly and accurately.
• Responsible gaming: Gaming data and session history help Juan 364 identify patterns that may indicate problem gambling behaviour, allowing us to trigger responsible gaming tools or reach out proactively when appropriate.
• Platform improvement: Anonymised and aggregated technical data helps Juan 364 improve the platform's performance, particularly on the mobile devices and network conditions most common in the Philippines.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, with your explicit consent, promotional communications about Juan 364 bonuses and events.

Under the Philippine Data Privacy Act (RA 10173), Juan 364 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering a Juan 364 account — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine laws and regulations applicable to Juan 364, including AML obligations, age verification requirements, and data retention mandates.
• Legitimate interest: Processing for fraud prevention, platform security, and responsible gaming monitoring — where Juan 364's interest in maintaining a safe platform does not override your individual rights.
• Consent: Processing for marketing communications and optional platform features where you have explicitly opted in. You may withdraw consent at any time via your account settings or by contacting support.

Juan 364 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Juan 364 works with carefully selected service providers who process personal data on our behalf. These include payment gateway operators (who process GCash, Maya, and bank transfer transactions), identity verification service providers (who assist with KYC document checks), cloud hosting providers (who store platform data on secure servers), and customer support platform providers. Each service provider is bound by a data processing agreement that restricts their use of your data to the specific service they provide to Juan 364.

Juan 364 may disclose personal data to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts where required by applicable law or a valid legal process. This includes compliance with Anti-Money Laundering Council (AMLC) reporting obligations and responses to valid court orders. Juan 364 will notify affected players of such disclosures where legally permitted to do so.

Game providers whose titles are hosted on the Juan 364 platform may receive technical session data (such as anonymised player IDs and game outcome records) necessary for game functionality and dispute resolution. They do not receive your full identity or payment data.

Juan 364 retains your personal data for as long as your account is active and for a defined period after account closure, as required by Philippine law and our operational needs. Here is how long different categories of data are kept:

• Account identity data (name, ID, date of birth): Retained for 5 years after account closure, in line with AML record-keeping requirements under Philippine law.
• Financial transaction records (deposits, withdrawals, bet history): Retained for 5 years after the transaction date.
• Customer support correspondence: Retained for 2 years after the last interaction, for dispute resolution purposes.
• Technical logs (IP addresses, session data): Retained for 90 days for security monitoring, then deleted or anonymised.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out for compliance evidence.

When data reaches the end of its retention period, Juan 364 securely deletes or anonymises it so that it can no longer be associated with any individual player. Anonymised and aggregated data may be retained indefinitely for statistical analysis.

Juan 364 implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Security is not treated as a single measure — it is a combination of technical, administrative, and physical controls applied across the platform.

• Encryption in transit: All data transmitted between your device and Juan 364 servers is encrypted using TLS 1.2 or higher with 256-bit encryption.
• Encryption at rest: Sensitive personal data stored on Juan 364 servers — including identity documents and payment account references — is encrypted at rest using AES-256.
• Access controls: Juan 364 employee access to player personal data is governed by strict role-based access controls. Only staff with a legitimate operational need can access specific categories of player data, and all access is logged.
• Two-factor authentication: Juan 364 accounts support two-factor authentication (2FA) via OTP. Players are encouraged to enable 2FA for additional account security.
• Fraud monitoring: Real-time transaction monitoring detects unusual activity patterns — such as login from a new device or location, or atypically large transactions — and triggers security reviews or player notifications as appropriate.
• Third-party security audits: Juan 364 engages independent security professionals to conduct periodic assessments of the platform's security posture.

While Juan 364 takes reasonable and appropriate technical measures to protect your data, no online platform can guarantee absolute security. If you suspect that your Juan 364 account has been compromised, contact support immediately via the in-platform chat.

Under the Philippine Data Privacy Act (RA 10173), you have specific rights regarding your personal data held by Juan 364. These are not complicated legal procedures — most can be exercised directly through your account settings or by a simple request to our support team.

To exercise any of these rights, contact the Juan 364 Data Protection Officer via the email address listed in Section 13. We will respond to all verifiable requests within 15 to 30 days depending on complexity. Identity verification may be required before we can process your request, to ensure that we do not disclose or modify another person's data.

Juan 364 uses cookies and similar tracking technologies to maintain session continuity, remember your login state, and collect the technical analytics data described in Section 2. Here is a plain summary of what cookies Juan 364 uses and why:

• Essential session cookies: Required for the platform to function. These cookies keep you logged in during your Juan 364 session and carry your session token securely. They cannot be disabled without breaking core platform functionality.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity. These cookies help Juan 364 identify whether a login is coming from a recognised device.
• Performance and analytics cookies: Collect anonymised data about how players use the Juan 364 platform — which pages load slowly, which features are used most often — to guide platform improvements. This data is aggregated and not linked to individual identities.
• Preference cookies: Store your language preference and any display settings you have customised on Juan 364 so they are remembered between sessions.

Juan 364 does not use third-party advertising cookies or tracking pixels that share your browsing data with external advertising networks. If your browser or device blocks cookies, some Juan 364 features — including automatic login — may not function correctly.

Juan 364 does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly for adult players only. Age verification is conducted during the registration process and, where required, during identity verification for withdrawals.

If Juan 364 discovers that a player account was registered by someone under 18, the account is closed immediately, any remaining balance is returned where traceable, and associated data is handled in accordance with applicable child protection obligations under Philippine law.

Some of Juan 364's service providers — including cloud infrastructure providers and certain software platforms — may process or store data outside the Philippines. Where this occurs, Juan 364 ensures that adequate data protection safeguards are in place in accordance with the requirements of the Philippine Data Privacy Act.

Specifically, cross-border data transfers at Juan 364 are protected by:

• Data processing agreements with all third-party recipients that require them to maintain standards equivalent to RA 10173.
• Selection of service providers that operate under internationally recognised data protection frameworks.
• Minimisation of the categories of data transferred internationally — typically limited to technical and operational data rather than full identity records.

Your full identity data (government ID documents, Philippine bank account details) is stored on servers located within or serving the Philippines wherever operationally feasible.

Juan 364 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable Philippine privacy law, or improvements in our data practices. When material changes are made, we will notify registered players via in-platform notification or email before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of Juan 364 after that date constitutes your acknowledgement of the updated policy. If you disagree with material changes to this Privacy Policy, you may contact us to discuss your options, including closing your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the Juan 364 Data Protection Officer (DPO) using the details below.

If you believe that Juan 364 has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.